Usually, customers should not expect a standard Evri parcel to be delivered or collected on a UK bank holiday.
Evri defines a Working Day as Monday to Friday excluding bank holidays. Its standard and Next Day delivery estimates are calculated in working days, while Evri explicitly states that its local couriers do not carry out home collections on bank holidays.
However, there is an important difference between a parcel being delivered, collected, dropped off or physically accessible.
An Evri Locker may still be accessible on a bank holiday, and an Evri ParcelShop could be open if the shop hosting it is trading. That does not automatically mean Evri will collect the parcel from that location, process it through a depot or deliver it to the recipient that day.
For anyone expecting a parcel, the most useful information is therefore the parcel’s live Evri tracking, particularly if an “out for delivery” update and delivery window have been issued.
Do Evri Deliver on Bank Holidays in the UK?
Evri does not treat bank holidays as normal working days for the purposes of its published UK delivery estimates.
Its terms define a Working Day as Monday to Friday excluding bank holidays. Standard parcels dropped off on a non-working day have their delivery estimate calculated from the following working day. The same principle applies to Next Day parcels.
That makes the practical answer:
Do not rely on receiving an ordinary Evri delivery on a bank holiday unless the tracking for that individual parcel specifically shows that it is being delivered.
This distinction matters because Evri can provide some weekend deliveries. A normal Sunday and a bank holiday are not necessarily treated in the same way. UK Startup Magazine’s Evri Sunday delivery guide explains how Sunday home deliveries, ParcelShop access and home collections differ.
Which Evri Services Are Available on a Bank Holiday?
The word “delivery” can create confusion because several different Evri services operate independently.
| Evri Activity | What To Expect On A Bank Holiday |
| Home delivery | Do not normally rely on a standard delivery; check parcel-specific tracking |
| Home courier collection | No collection |
| ParcelShop drop-off | May be possible if the host shop is open |
| ParcelShop parcel collection | May be possible if the shop is open and the parcel is ready to collect |
| Locker access | Many Evri Lockers are accessible 24/7 |
| Locker drop-off | Physically possible at an accessible Locker, but processing may wait |
| Returns through ParcelShop or Locker | Drop-off may be possible where the location is accessible |
| Standard delivery estimate | Bank holidays do not count as Working Days |
| Next Day delivery estimate | A non-working-day drop-off is calculated from the following Working Day |
| Tracking | Available online, although new scans may not appear until the parcel moves |
Evri states that its local courier collection times operate on working days and Saturdays, with no home collections on Sundays or bank holidays.
Its Locker network, meanwhile, is advertised as available 24 hours a day, seven days a week.
What Is The Difference Between Accessing A ParcelShop And Evri Processing A Parcel?
This is one of the most important points for understanding bank-holiday deliveries.
A shop being open is not the same as the Evri delivery network operating normally.
Evri ParcelShops are located inside businesses such as convenience stores, newsagents and supermarkets. Many have long opening hours and operate seven days a week, but opening hours belong to the individual location.
A customer might therefore be able to walk into an open ParcelShop on a bank holiday and hand over a parcel.
That does not necessarily mean:
- an Evri courier will collect it that day;
- it will reach a sorting depot that day;
- its Standard delivery countdown has already started; or
- a Next Day parcel will arrive on the next calendar day.
The same applies to Lockers.
Evri Lockers can be accessible around the clock, meaning customers may be able to send, collect or return an eligible parcel even when most businesses are closed. But access to the Locker and movement through the courier network are two separate stages.
Does Evri Collect Parcels On Bank Holidays?
No. Evri explicitly states that its local couriers do not collect parcels from customers on bank holidays.
Normal collection times are between 8am and 8pm on working days and between 8am and 6pm on Saturdays. Sundays and bank holidays are excluded.
Anyone who needs to send something during a bank holiday may still be able to use a ParcelShop or Locker.
However, dropping the parcel off should not be confused with Evri collecting it from the location immediately.
This is particularly important for sellers who promise dispatch on the same day that the customer places an order.
Do Bank Holidays Count Towards Evri Standard Delivery?
No.
Evri’s current terms state that a Standard parcel dropped at a ParcelShop will normally be delivered within two to three Working Days, provided the parcel was dropped off on a Working Day.
When it is dropped off on a non-working day, the two-to-three-working-day estimate begins from the following Working Day.
For example, suppose a parcel is deposited in an accessible Locker on a Monday bank holiday.
Monday is not a Working Day under Evri’s definition.
Tuesday would normally become the first applicable Working Day, assuming Tuesday itself is not another bank holiday.
The fact that the parcel physically entered a Locker on Monday does not turn Monday into day one of the normal working-day delivery estimate.
Does Evri Next Day Delivery Include Bank Holidays?
Not in the ordinary meaning of “next calendar day”.
Evri’s Next Day service is based on Working Days.
For qualifying parcels dropped at a ParcelShop, Locker or another supported out-of-home location before noon on a Working Day, Evri aims to deliver within one Working Day and, in any event under its published estimate, within two Working Days.
If the parcel is deposited on a non-Working Day, Evri states that it will use its best endeavours to deliver within two Working Days from the following Working Day.
This means that a Next Day label should never be interpreted simply as:
“I dropped it off today, so it must arrive tomorrow.”
A bank holiday can change when the delivery calculation starts.
Evri also warns that its Next Day service is limited during weekends, reinforcing the importance of checking the service conditions rather than relying on the product name alone.
What Happens If An Evri Parcel Is Due On A Bank Holiday?
If the estimated delivery date falls on a bank holiday, the sensible starting assumption is that the parcel may move to the next applicable working day.
However, the parcel’s live tracking should take priority over a general assumption.
If there has been no delivery scan and the bank holiday is excluded from the service’s Working Days, check again when normal processing resumes.
If Evri has specifically updated the parcel to “out for delivery” and provided a delivery window, that is much stronger evidence that an attempt is planned for that particular parcel.
Evri states that delivery ETAs are normally set by the courier on the morning of delivery according to the route being used.
When Is The Next Working Day After A Bank Holiday?
The answer depends on the holiday.
Monday Bank Holiday
If Monday is the only bank holiday, Tuesday will normally be the next Working Day.
Example:
Monday 31 August 2026 is the Summer bank holiday in England, Wales and Northern Ireland.
The next ordinary Working Day is:
Tuesday 1 September 2026.
Good Friday And Easter Monday
England, Wales and Northern Ireland observe both Good Friday and Easter Monday as bank holidays.
That means a parcel affected by Good Friday can face a four-day period before the next Working Day:
Friday → Saturday → Sunday → Monday bank holiday → Tuesday.
Scotland is different because Easter Monday is not one of its national bank holidays.
Christmas 2026
Christmas Day falls on Friday 25 December 2026.
Boxing Day falls on Saturday 26 December, so Monday 28 December is the substitute bank holiday throughout the UK.
The next Working Day after the Christmas bank-holiday period is therefore:
Tuesday 29 December 2026.
What Are The England And Wales Bank Holidays For 2026?
The official GOV.UK calendar confirms the following dates.
| Bank Holiday | Date | Substitute Day? | Next Working Day |
| New Year’s Day | Thursday 1 January | No | Friday 2 January |
| Good Friday | Friday 3 April | No | Tuesday 7 April |
| Easter Monday | Monday 6 April | No | Tuesday 7 April |
| Early May bank holiday | Monday 4 May | No | Tuesday 5 May |
| Spring bank holiday | Monday 25 May | No | Tuesday 26 May |
| Summer bank holiday | Monday 31 August | No | Tuesday 1 September |
| Christmas Day | Friday 25 December | No | Tuesday 29 December |
| Boxing Day | Monday 28 December | Yes | Tuesday 29 December |
The Good Friday example is particularly important. Because Easter Monday is also a bank holiday in England and Wales, Tuesday 7 April 2026 is the next Working Day following Good Friday.
What Are The England And Wales Bank Holidays For 2027?
| Bank Holiday | Date | Substitute Day? | Next Working Day |
| New Year’s Day | Friday 1 January | No | Monday 4 January |
| Good Friday | Friday 26 March | No | Tuesday 30 March |
| Easter Monday | Monday 29 March | No | Tuesday 30 March |
| Early May bank holiday | Monday 3 May | No | Tuesday 4 May |
| Spring bank holiday | Monday 31 May | No | Tuesday 1 June |
| Summer bank holiday | Monday 30 August | No | Tuesday 31 August |
| Christmas Day | Monday 27 December | Yes | Wednesday 29 December |
| Boxing Day | Tuesday 28 December | Yes | Wednesday 29 December |
Christmas falls on a weekend in 2027, producing two consecutive substitute bank holidays on Monday 27 and Tuesday 28 December.
What Are The Scottish Bank Holidays For 2026?
Scotland has a different calendar, including the 2 January holiday, an earlier Summer bank holiday and St Andrew’s Day.
There is also an unusual addition in 2026: Monday 15 June 2026 was officially declared a national bank holiday to mark Scotland playing at the men’s football World Cup for the first time since 1998.
| Bank Holiday | Date | Substitute Day? | Next Working Day |
| New Year’s Day | Thursday 1 January | No | Monday 5 January |
| 2nd January | Friday 2 January | No | Monday 5 January |
| Good Friday | Friday 3 April | No | Monday 6 April |
| Early May bank holiday | Monday 4 May | No | Tuesday 5 May |
| Spring bank holiday | Monday 25 May | No | Tuesday 26 May |
| World Cup bank holiday | Monday 15 June | Special 2026 holiday | Tuesday 16 June |
| Summer bank holiday | Monday 3 August | No | Tuesday 4 August |
| St Andrew’s Day | Monday 30 November | No | Tuesday 1 December |
| Christmas Day | Friday 25 December | No | Tuesday 29 December |
| Boxing Day | Monday 28 December | Yes | Tuesday 29 December |
One major difference is Easter.
Easter Monday is not a national Scottish bank holiday, so after Good Friday on 3 April 2026, Monday 6 April is normally the next Working Day for the purpose of this calculation.
What Are The Scottish Bank Holidays For 2027?
| Bank Holiday | Date | Substitute Day? | Next Working Day |
| New Year’s Day | Friday 1 January | No | Tuesday 5 January |
| 2nd January | Monday 4 January | Yes | Tuesday 5 January |
| Good Friday | Friday 26 March | No | Monday 29 March |
| Early May bank holiday | Monday 3 May | No | Tuesday 4 May |
| Spring bank holiday | Monday 31 May | No | Tuesday 1 June |
| Summer bank holiday | Monday 2 August | No | Tuesday 3 August |
| St Andrew’s Day | Tuesday 30 November | No | Wednesday 1 December |
| Christmas Day | Monday 27 December | Yes | Wednesday 29 December |
| Boxing Day | Tuesday 28 December | Yes | Wednesday 29 December |
Customers in Scotland should therefore avoid simply using an England and Wales bank-holiday calendar to predict an Evri delivery.
What Are The Northern Ireland Bank Holidays For 2026?
Northern Ireland has additional holidays including St Patrick’s Day and the Battle of the Boyne.
| Bank Holiday | Date | Substitute Day? | Next Working Day |
| New Year’s Day | Thursday 1 January | No | Friday 2 January |
| St Patrick’s Day | Tuesday 17 March | No | Wednesday 18 March |
| Good Friday | Friday 3 April | No | Tuesday 7 April |
| Easter Monday | Monday 6 April | No | Tuesday 7 April |
| Early May bank holiday | Monday 4 May | No | Tuesday 5 May |
| Spring bank holiday | Monday 25 May | No | Tuesday 26 May |
| Battle of the Boyne | Monday 13 July | Yes | Tuesday 14 July |
| Summer bank holiday | Monday 31 August | No | Tuesday 1 September |
| Christmas Day | Friday 25 December | No | Tuesday 29 December |
| Boxing Day | Monday 28 December | Yes | Tuesday 29 December |
The Battle of the Boyne falls on Sunday 12 July in 2026, so Monday 13 July is the substitute bank holiday.
What Are The Northern Ireland Bank Holidays For 2027?
| Bank Holiday | Date | Substitute Day? | Next Working Day |
| New Year’s Day | Friday 1 January | No | Monday 4 January |
| St Patrick’s Day | Wednesday 17 March | No | Thursday 18 March |
| Good Friday | Friday 26 March | No | Tuesday 30 March |
| Easter Monday | Monday 29 March | No | Tuesday 30 March |
| Early May bank holiday | Monday 3 May | No | Tuesday 4 May |
| Spring bank holiday | Monday 31 May | No | Tuesday 1 June |
| Battle of the Boyne | Monday 12 July | No | Tuesday 13 July |
| Summer bank holiday | Monday 30 August | No | Tuesday 31 August |
| Christmas Day | Monday 27 December | Yes | Wednesday 29 December |
| Boxing Day | Tuesday 28 December | Yes | Wednesday 29 December |
All regional dates should be checked against the official GOV.UK bank-holiday calendar before publishing annual delivery schedules because special bank holidays can occasionally be announced.
Does Evri Deliver On Good Friday?
Good Friday is officially a bank holiday throughout the UK.
Evri therefore excludes it from its definition of a Working Day. Home courier collections should not be expected because the company expressly excludes bank holidays from its collection service.
In England, Wales and Northern Ireland, Easter Monday is also a bank holiday. That means the first normal Working Day after Good Friday will generally be Tuesday.
Scotland is different because Easter Monday is not a Scottish national bank holiday.
Anyone dealing specifically with the Easter period can also compare the bank-holiday rules with UK Startup Magazine’s existing coverage of Evri deliveries on Good Friday.
Does Evri Deliver On Easter Monday?
Easter Monday is a bank holiday in England, Wales and Northern Ireland, so it is excluded from Evri’s Working Day definition in those nations.
Tuesday is normally the next Working Day.
Scotland does not have Easter Monday on its national bank-holiday calendar. This regional difference is one reason a single UK-wide statement about “the next working day after Easter” can be misleading.
Does Evri Deliver On Christmas Day?
Customers should not expect a normal Evri delivery service on Christmas Day.
Christmas Day is a UK bank holiday and therefore falls outside Evri’s Working Day definition.
Christmas is also one of the periods when the distinction between the actual date and substitute bank holidays becomes particularly important.
For example, in 2026 Christmas Day is Friday 25 December. Boxing Day falls on Saturday, resulting in a substitute bank holiday on Monday 28 December.
For further seasonal planning, UK Startup Magazine also covers Evri Christmas Eve deliveries.
Does Evri Deliver On Boxing Day?
Customers should not rely on a normal working-day Evri service on Boxing Day or its official substitute bank holiday.
In 2026, Boxing Day itself falls on Saturday 26 December, while Monday 28 December becomes the official bank holiday.
That distinction matters when calculating Standard or Next Day delivery estimates because Monday 28 December does not count as a Working Day.
Tuesday 29 December is therefore the next Working Day after the 2026 Christmas bank-holiday period.
Does Evri Deliver On New Year’s Day?
New Year’s Day is a bank holiday throughout the UK and does not count as an Evri Working Day.
A parcel delayed by 1 January would ordinarily continue its working-day calculation on the next applicable weekday that is not another bank holiday.
Scotland again requires extra attention.
Because Scotland also has a bank holiday for 2 January, a parcel moving around New Year can face a longer working-day interruption than one in England or Wales.
What If Evri Tracking Says My Parcel Is Due Today?
Tracking is more useful than a generic delivery estimate once an individual parcel has entered Evri’s network.
Here is a practical way to interpret common situations.
| Tracking Situation | What It Usually Means On A Bank Holiday |
| “We’re expecting your parcel” | The sender may have created or dispatched the shipment, but Evri may still be waiting to receive and scan it |
| At a depot or delivery location | The parcel is within the network, but a bank-holiday delivery should not be assumed |
| “Out for delivery” | Strongest indication that a delivery attempt is actually scheduled |
| Delivery window provided | Follow the parcel-specific window rather than a general bank-holiday timetable |
| “There’s been a delay” | Wait for the next tracking update or revised ETA |
| No update during the holiday | The parcel may simply be waiting for the next operational scan |
| Retailer date differs from Evri tracking | Follow live courier tracking for immediate progress, but contact the retailer if the promised delivery is missed |
Evri explains that when it has not yet received a parcel from the sender, tracking information may be unavailable until the parcel reaches its network.
Once the parcel is scheduled for delivery, the courier normally sets an ETA according to that day’s delivery route.
What Should You Do If There Is No Tracking Update?
A lack of movement during a bank holiday does not necessarily mean the parcel is lost.
First, check the last scan and the estimated delivery date.
Then wait until the next applicable working period for another update.
Evri advises customers that if a parcel has been with the company for more than seven days, the sender should be notified so that the sender can contact Evri and ask it to investigate.
For an online purchase, this is particularly important because the consumer’s contract will normally be with the retailer rather than the courier.
Who Is Responsible If An Online Order Does Not Arrive?
If an item was bought from a business, the retailer remains responsible for ensuring it is delivered.
Citizens Advice states that where a seller uses a courier, the seller should chase the courier if the order has not arrived rather than simply telling the customer to resolve the problem themselves.
A sensible process is:
- Check the Evri tracking and delivery estimate.
- Allow for the applicable bank holiday and next Working Day.
- Contact the retailer if the promised delivery date has passed.
- Ask the retailer to investigate with Evri.
- If Evri has held the parcel for more than seven days, make sure the sender raises the issue.
Where a delivery date was essential or repeated attempts to resolve the problem fail, consumer rights may also provide remedies including redelivery or, depending on the circumstances, a refund.
Are Evri ParcelShops Open On Bank Holidays?
Some can be, but there is no single opening schedule for every ParcelShop.
Evri ParcelShops are hosted by third-party businesses. The underlying convenience store, supermarket, newsagent or Post Office decides when its premises are open.
Evri says many ParcelShops operate seven days a week and have extended opening hours, but customers should check the individual location before travelling.
More importantly, an open shop does not guarantee normal Evri courier collection or processing on a bank holiday.
A customer can therefore encounter this situation:
ParcelShop open → parcel accepted → Evri movement resumes later.
That is normal and should not automatically be treated as a delay.
Are Evri Lockers Open On Bank Holidays?
Many Evri Lockers remain accessible on bank holidays.
Evri describes its Locker network as available 24 hours a day, seven days a week, allowing customers to send, collect and return eligible parcels.
However, the same rule applies as with ParcelShops:
Locker access is not the same thing as courier processing.
A parcel deposited in a Locker on a bank holiday may physically be in Evri’s drop-off network, but the applicable working-day delivery estimate can still begin from the following Working Day.
Does Evri Collect Returns On Bank Holidays?
A customer may be able to drop off an eligible retailer return at an accessible Locker or an open ParcelShop.
That does not mean an Evri courier will collect it from the drop-off location immediately.
Home courier collections are explicitly unavailable on bank holidays.
Customers making time-sensitive returns should therefore check the retailer’s return deadline and avoid leaving a return until the final day when that date falls around a bank-holiday weekend.
What Should Online Sellers Do Before A Bank-Holiday Weekend?
Bank holidays can generate avoidable customer-service problems for ecommerce businesses because consumers often interpret “two-day delivery” or “Next Day” as calendar days.
Online sellers should make the distinction between calendar days and Working Days clear before customers complete their purchase.
A practical bank-holiday fulfilment plan should include the following:
| Seller Action | Why It Matters |
| Move dispatch cut-offs forward | Reduces parcels becoming stuck before a long weekend |
| Quote estimates in Working Days | Prevents customers interpreting weekends and holidays as delivery days |
| Add bank-holiday notices at checkout | Sets expectations before payment |
| Review Next Day wording | Avoids implying that a bank-holiday drop-off guarantees next-calendar-day delivery |
| Send proactive delay emails | Reduces “where is my order?” enquiries |
| Update customer-service templates | Gives staff a consistent explanation of holiday delays |
| Plan Easter and Christmas earlier | Consecutive non-working days can create longer interruptions |
| Check regional calendars | Scotland and Northern Ireland have holidays not observed in England and Wales |
For example, instead of displaying:
“Order Monday, receive Tuesday.”
a retailer could use:
“Delivery estimates are calculated in working days and may change over UK bank holidays.”
That small change is considerably safer when fulfilment depends on third-party courier networks.
Businesses should also avoid promising a bank-holiday delivery simply because an Evri ParcelShop or Locker remains accessible.
How Can Businesses Reduce Bank-Holiday Delivery Complaints?
Customer expectations are often more important than raw dispatch speed.
If an ecommerce business knows that an upcoming Monday is a bank holiday, the customer should ideally know before checking out.
Businesses can reduce complaints by moving website cut-offs earlier, displaying an expected dispatch date and giving customers a realistic arrival window.
A particularly useful customer-service message is to distinguish:
“Your parcel has been dispatched”
from:
“Your parcel has entered the courier network and is moving towards delivery.”
A seller may generate an Evri label or hand a parcel to an accessible drop-off location during a holiday while the courier’s working-day processing does not begin until later.
Making this distinction can prevent customers assuming their parcel has disappeared simply because tracking has not changed.
Should Sellers Advertise Evri Next Day Over Bank Holidays?
Only with clear qualification.
“Next Day” is a service name, but Evri’s contractual delivery calculations use Working Days.
If a parcel is dropped off on a non-Working Day, Evri’s published estimate is calculated from the following Working Day.
Retailers should therefore avoid advertising language such as:
“Order any day for guaranteed delivery tomorrow.”
unless their own courier agreement genuinely supports that promise.
Clearer wording would be:
“Next Day delivery applies subject to courier cut-offs and working-day exclusions, including bank holidays.”
That gives consumers a more realistic expectation.
How Can You Avoid Evri Bank-Holiday Delivery Scams?
Bank-holiday delays create an opportunity for scammers because recipients are more likely to believe messages claiming that a parcel needs to be rescheduled.
Evri provides a very clear warning about its genuine text messages.
Its SMS messages will never ask customers to pay to reschedule a delivery, and Evri says its texts will not ask customers to install an app. Official tracking links in Evri texts should point to Evri’s own tracking service.
Be particularly suspicious of messages saying:
- a small fee must be paid before delivery
- an address needs to be re-entered through an unfamiliar link
- a bank card is required to reschedule the parcel or
- an app must be installed to continue tracking.
Instead of clicking the message, open the official Evri website or app independently and enter the parcel’s tracking number.
What Is The Final Answer On Evri Bank-Holiday Deliveries?
Customers should not normally rely on an Evri parcel being delivered or collected on a UK bank holiday.
Evri explicitly excludes bank holidays from its definition of a Working Day and does not provide home courier collections on bank holidays. Standard and Next Day delivery estimates are therefore affected by public holidays.
However, not every part of Evri becomes inaccessible.
ParcelShops may remain open according to the host retailer’s opening hours, while many Lockers can be accessed 24/7.
The crucial distinction is that access does not equal processing.
A parcel can be placed into a Locker or handed to an open ParcelShop without entering the next stage of Evri’s network until the relevant working period begins.
For recipients, live tracking remains the best parcel-specific indicator. If Evri says the parcel is out for delivery and provides a delivery window, follow that update. Otherwise, expect the bank holiday to push the normal Working Day calculation forward.
FAQs About Evri Bank-Holiday Deliveries
Does Evri Deliver On Bank Holiday Monday?
A standard Evri delivery should not normally be relied upon on a bank-holiday Monday because bank holidays are excluded from Evri’s Working Day definition. Tuesday will usually be the next Working Day.
Does Evri Deliver On Good Friday?
Good Friday is a UK bank holiday and is excluded from Evri’s Working Days. Home courier collections are unavailable. In England, Wales and Northern Ireland, Easter Monday means Tuesday is normally the next Working Day after the Easter break.
Does Evri Deliver On Easter Monday?
Easter Monday is a bank holiday in England, Wales and Northern Ireland, so it is not an Evri Working Day there. Scotland does not observe Easter Monday as a national bank holiday.
Does Evri Deliver On Christmas Day?
Customers should not expect normal Evri delivery or collection services on Christmas Day. It is a UK bank holiday and does not count towards Evri’s Working Day delivery estimates.
Does Evri Deliver On Boxing Day?
Customers should not rely on an ordinary Evri service on Boxing Day or an official Boxing Day substitute bank holiday. Check the calendar carefully because the substitute date can change from year to year.
Does Evri Deliver On New Year’s Day?
New Year’s Day is a UK bank holiday and is excluded from Evri’s Working Days. Scotland also has an additional bank holiday connected with 2 January.
Does Evri Deliver On Scottish Bank Holidays?
Scottish bank holidays can differ from dates in England and Wales. Evri defines Working Days as Monday to Friday excluding bank holidays, so customers should use the Scottish calendar when calculating an expected working-day delivery.
Does Evri Deliver On Northern Ireland Bank Holidays?
Northern Ireland has additional dates including St Patrick’s Day and the Battle of the Boyne. These regional bank holidays should be considered when calculating Working Day delivery estimates.
Are Evri ParcelShops Open On Bank Holidays?
Some may be. ParcelShop opening hours depend on the host business. Even if the shop accepts a parcel, normal Evri collection and processing should not automatically be assumed.
Are Evri Lockers Open On Bank Holidays?
Many Evri Lockers are accessible 24/7. Customers may therefore be able to send, collect or return eligible parcels, although access to the Locker does not mean the courier network will process the parcel immediately.
Does Evri Collect Returns On Bank Holidays?
Evri does not provide home courier collections on bank holidays. Customers may still be able to drop eligible returns at an accessible Locker or open ParcelShop.
Does Evri Next Day Include Bank Holidays?
Not as ordinary Working Days. If a Next Day parcel is dropped off on a non-Working Day, Evri calculates its published delivery estimate from the following Working Day.
What Happens If My Evri Parcel Has Not Moved Over A Bank Holiday?
Check tracking after the next applicable working period. If the parcel has been with Evri for more than seven days, Evri advises notifying the sender so that they can investigate.
Who Should I Contact If An Evri Parcel From A Retailer Is Missing?
Contact the retailer. Citizens Advice states that when a business sold the item and arranged the courier, the seller remains responsible for ensuring the order reaches the customer.
Will Evri Ask Me To Pay To Reschedule A Bank-Holiday Delivery?
No. Evri states that its text messages will never ask customers to pay to reschedule a delivery. A text demanding a rescheduling fee should therefore be treated as suspicious.
